{"id":14,"date":"2026-03-11T12:47:22","date_gmt":"2026-03-11T12:47:22","guid":{"rendered":"https:\/\/www.trendsouq.com\/?page_id=14"},"modified":"2026-05-20T21:34:27","modified_gmt":"2026-05-20T21:34:27","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.trendsouq.com\/?page_id=14","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At TrendSouq, customer satisfaction is important to us. Please read our refund and return policy carefully before placing an order. By purchasing from our store, you agree to the terms below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Eligibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product must be unused and in its original condition.<\/li>\n\n\n\n<li>The item must include all original packaging, accessories, manuals, and seals.<\/li>\n\n\n\n<li>A valid proof of purchase or order number is required.<\/li>\n\n\n\n<li>Return requests must be submitted within 3 days of receiving the item.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">TrendSouq reserves the right to reject returns that do not meet these conditions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Non-Returnable Products<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The following products are non-refundable and non-returnable:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Digital products and downloadable items<\/li>\n\n\n\n<li>Software licenses and activation keys<\/li>\n\n\n\n<li>Gift cards and prepaid cards<\/li>\n\n\n\n<li>Opened consumables or hygiene-related products<\/li>\n\n\n\n<li>Customized or special-order products<\/li>\n\n\n\n<li>Products damaged by misuse, liquid damage, or unauthorized repair<\/li>\n\n\n\n<li>Clearance or final-sale items<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Damaged or Defective Products (DOA)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your product arrives damaged, defective, or not functioning properly:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You must contact us within 24 hours of delivery.<\/li>\n\n\n\n<li>Clear photos or videos showing the issue may be required.<\/li>\n\n\n\n<li>The product must remain in its original condition for inspection.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">After verification, we may offer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replacement<\/li>\n\n\n\n<li>Repair<\/li>\n\n\n\n<li>Store credit<\/li>\n\n\n\n<li>Refund (if applicable)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Warranty Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Warranty coverage depends on the product and manufacturer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Products may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Official local warranty<\/li>\n\n\n\n<li>International warranty<\/li>\n\n\n\n<li>Seller warranty<\/li>\n\n\n\n<li>No warranty (clearly mentioned on product page)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Warranty does not cover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Physical damage<\/li>\n\n\n\n<li>Misuse<\/li>\n\n\n\n<li>Water damage<\/li>\n\n\n\n<li>Power surges<\/li>\n\n\n\n<li>Unauthorized modifications<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refund Process<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once the returned item is received and inspected:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers will be notified regarding approval or rejection.<\/li>\n\n\n\n<li>Approved refunds are processed to the original payment method.<\/li>\n\n\n\n<li>Processing time may take between 5\u201314 business days depending on the payment provider or bank.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping fees, customs fees, and payment gateway fees may not be refundable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Exchanges are only available for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Defective products<\/li>\n\n\n\n<li>Incorrect items shipped by us<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Exchange requests are subject to stock availability.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Order Cancellation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">TrendSouq reserves the right to cancel any order in cases including but not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pricing or technical errors<\/li>\n\n\n\n<li>Product unavailability<\/li>\n\n\n\n<li>Payment verification issues<\/li>\n\n\n\n<li>Suspected fraud or abuse<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers will be notified if an order is canceled.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Product Information Disclaimer<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Product images are for illustration purposes only.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Actual products may vary slightly in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Packaging<\/li>\n\n\n\n<li>Color shades<\/li>\n\n\n\n<li>Regional version<\/li>\n\n\n\n<li>Included accessories<\/li>\n\n\n\n<li>Manufacturer revisions<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Limitation of Liability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">TrendSouq shall not be held responsible for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incorrect product selection by the customer<\/li>\n\n\n\n<li>Compatibility issues not clearly stated before purchase<\/li>\n\n\n\n<li>Data loss during installation or usage<\/li>\n\n\n\n<li>Indirect or consequential damages<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for verifying compatibility before purchasing.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For return or refund requests, please contact our support team:<\/p>\n\n\n\n<div class=\"wp-block-jetpack-contact-info\">\n<div class=\"wp-block-jetpack-email\">Email: <a href=\"mailto:info@trendsouq.com\">info@trendsouq.com<\/a> <\/div>\n\n\n\n<div class=\"wp-block-jetpack-phone\"><a href=\"tel:+962795997071\">+962 79 599 7071<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Please include your order number and detailed issue description.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview At TrendSouq, customer satisfaction is important to us. Please read our refund and return policy carefully before placing an<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.trendsouq.com\/index.php?rest_route=\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.trendsouq.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.trendsouq.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.trendsouq.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.trendsouq.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14"}],"version-history":[{"count":1,"href":"https:\/\/www.trendsouq.com\/index.php?rest_route=\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":3703,"href":"https:\/\/www.trendsouq.com\/index.php?rest_route=\/wp\/v2\/pages\/14\/revisions\/3703"}],"wp:attachment":[{"href":"https:\/\/www.trendsouq.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}