Contact Us

Our Offline Stores

Everyday 9:00am – 6:00pm

Head Office

Email: info@trendsouq.com
CallUs: (962) 79 599 7071
Address: Amman – Jordan

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    Frequently Asked Questions

    Are all products original?

    Yes, TrendSouq focuses on offering genuine products from trusted brands and suppliers.

    Do product specifications vary?

    Product specifications, packaging, and accessories may vary slightly depending on the manufacturer batch or regional version.

    What is the warranty policy?

    Warranty coverage depends on the product and supplier. Warranty details are listed on each product page when applicable.

    How long does delivery take?

    Delivery times vary based on product availability and destination. Estimated delivery information will appear during checkout.

    Can I return or exchange a product?

    Returns and exchanges are accepted according to our return policy and product condition requirements.

    Are prices and availability guaranteed?

    Prices, availability, and promotions may change without prior notice.

    Do product images always match the exact item?

    Product images are for illustration purposes only. Actual products may differ slightly in packaging or appearance.

    Do digital products require regional compatibility?

    Some digital products, gift cards, and software licenses may be region-locked or platform-specific.

    What happens if a product becomes unavailable after ordering?

    In rare cases, products may become unavailable due to inventory synchronization delays. Customers will be notified and offered alternatives or refunds.

    Does TrendSouq provide technical support?

    TrendSouq provides basic order and product assistance, while advanced technical support remains the responsibility of the manufacturer when applicable.