Overview
At TrendSouq, customer satisfaction is important to us. Please read our refund and return policy carefully before placing an order. By purchasing from our store, you agree to the terms below.
Return Eligibility
To be eligible for a return:
- The product must be unused and in its original condition.
- The item must include all original packaging, accessories, manuals, and seals.
- A valid proof of purchase or order number is required.
- Return requests must be submitted within 3 days of receiving the item.
TrendSouq reserves the right to reject returns that do not meet these conditions.
Non-Returnable Products
The following products are non-refundable and non-returnable:
- Digital products and downloadable items
- Software licenses and activation keys
- Gift cards and prepaid cards
- Opened consumables or hygiene-related products
- Customized or special-order products
- Products damaged by misuse, liquid damage, or unauthorized repair
- Clearance or final-sale items
Damaged or Defective Products (DOA)
If your product arrives damaged, defective, or not functioning properly:
- You must contact us within 24 hours of delivery.
- Clear photos or videos showing the issue may be required.
- The product must remain in its original condition for inspection.
After verification, we may offer:
- Replacement
- Repair
- Store credit
- Refund (if applicable)
Warranty Information
Warranty coverage depends on the product and manufacturer.
Products may include:
- Official local warranty
- International warranty
- Seller warranty
- No warranty (clearly mentioned on product page)
Warranty does not cover:
- Physical damage
- Misuse
- Water damage
- Power surges
- Unauthorized modifications
Refund Process
Once the returned item is received and inspected:
- Customers will be notified regarding approval or rejection.
- Approved refunds are processed to the original payment method.
- Processing time may take between 5–14 business days depending on the payment provider or bank.
Shipping fees, customs fees, and payment gateway fees may not be refundable.
Exchanges
Exchanges are only available for:
- Defective products
- Incorrect items shipped by us
Exchange requests are subject to stock availability.
Order Cancellation
TrendSouq reserves the right to cancel any order in cases including but not limited to:
- Pricing or technical errors
- Product unavailability
- Payment verification issues
- Suspected fraud or abuse
Customers will be notified if an order is canceled.
Product Information Disclaimer
Product images are for illustration purposes only.
Actual products may vary slightly in:
- Packaging
- Color shades
- Regional version
- Included accessories
- Manufacturer revisions
Limitation of Liability
TrendSouq shall not be held responsible for:
- Incorrect product selection by the customer
- Compatibility issues not clearly stated before purchase
- Data loss during installation or usage
- Indirect or consequential damages
Customers are responsible for verifying compatibility before purchasing.
Contact Us
For return or refund requests, please contact our support team:
Please include your order number and detailed issue description.
